Monad implements Service Cloud CRM system at Orange County Fire & Rescue

orange county fire and rescue logo

 

Background

Our customer is Orange County Fire and Rescue, located near Orlando, Florida.

Challenge

There was a need to keep better records of interactions with constituents, and to proactively monitor whether constituents were happy with the service provided.

Solution

Monad Solutions set up and configured a Service Cloud instance to address the areas above, building an agent desktop and configuring standard objects to help record and manage the associated activities within Service Cloud for constituent interactions.

Benefits

Orange County now have a system which enables them to better monitor how their constituents view their services.

 

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