Ephlux and Monad Solutions have today signed an agreement that will make Monad Solutions a reseller partner for Ephlux solutions for the European market.

Ephlux and Monad Solutions have today signed an agreement that will make Monad Solutions (EMEA) a reseller partner for Ephlux solutions for the European market.

Monad Solutions is an Oracle platinum partner and a leader in Oracle Policy Automation (OPA) across multiple industries and local governments in the UK, European countries and around the world.

Having worked with Ephlux, on joint implementations in 2016, Monad Solutions is looking to diversify its offerings to meet the digital transformation needs for their enterprise customers in 2017 and beyond, by leveraging Ephlux integrated solutions of industry leading Oracle cloud and on-prem applications.

“Positioned at the key intersection of ERP, Customer Experience and Internet of Things, Ephlux solutions are helping enterprises, of all sizes, to meet their digital transformation goals. This partnership is the first step forward towards achieving those goals together for the region and for the world at large.”

M. Ali NasimCEO, Ephlux

Ephlux’s pre-integrated solutions, which Monad is now offering to its European clients, include IoT-driven proactive customer servicing, predictive maintenance and digital field services and sales, leveraging Oracle’s world leading Customer Experience and Internet of Things cloud applications while co-existing with on-prem ERPs including JD Edwards, E-Business Suite, and SAP.

“Helping lead the Oracle digital transformation initiatives, Ephlux is committed to providing integrated solutions across the customer journey for our enterprise clients. We are glad to have a world leader like Monad Solutions help us position and deploy our integrated solutions across Europe.”

Syed MazharDirector CX Cloud, Ephlux

This partnership between Ephlux and Monad will accelerate the adoption of Ephlux solutions across different industries in the UK and the European markets by becoming a leading catalyst for Oracle’s global digital transformation and cloud adoption initiatives.

“Having a strong track record of integrating OPA with leading CRMs, we are tremendously excited to be working with Ephlux to help our customers seize the opportunity of digital transformation. Together, by promoting IoT based CRM solutions integrated with the leading ERPs, we want to make our customers thrive in their customer experience initiatives, by providing them the shortest and safest path towards realizing the maximum value out of them.”

Peter BlenkinsoppVP Business Development, Monad Solutions

Additionally, Ephlux and Monad Solutions (EMEA) will also jointly work towards implementing and subsequently, integrating disparate Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) elements as part of the integrated solution.

This shall help companies provide an end-to-end customer journey, starting from the marketing and sales, maintenance of warranties and SLAs, servicing and the last mile of field-servicing that provides preemptive servicing for reducing downtime, increasing up-sell, cross-sell opportunities while enhancing customer experience.

“Monad Solutions have extensive expertise and experience in meeting clients requirements and partnering with System Integrators worldwide through our world leading work with Oracle Policy Automation (OPA). As an Oracle Platinum partner, we are excited to use our broader skills to bring Ephlux pre-integrated solutions to the EMEA market.”

Louise DohertyEMEA Managing Director, Monad Solutions

About Ephlux

Ephlux provides pre-integrated customer experience and IoT solutions that help companies across the industries provide proactive marketing, assistive selling, customer servicing, predictive maintenance and digital field services leveraging Oracle’s world leading Customer Experience and Internet of Things cloud applications while co-existing with on-prem ERPs especially JD Edwards, E-Business Suite, and SAP.

Ephlux partners with the best in the business (Oracle, SAMSUNG, Adobe) and delivers for some of the world’s most well-known brands.

Ephlux also provides CX strategy consulting including CX idea engineering, customer journey mapping, human-centered service design and customer-centric business process re-engineering for multiple sectors.
For more information, follow Ephlux on LinkedIn at Ephlux.

About Monad Solutions (EMEA)

Monad Solutions (EMEA) is a world leader in Oracle Policy Automation (OPA) and its application within CX, CRM, HR, and ERP. As an Oracle Platinum Partner, they are experts in integrating OPA with a wide variety of technologies, and have a strong track record in project delivery.