Services:
• Oracle Intelligent Advisor
• Web-Based Interview
• Intelligent Fact-Finding
• Dynamic Assistaant

The US Department of Veterans Affairs relies on numerous internal software systems to administer life-long healthcare services to US military veterans at over 170 VA medical centers. When experiencing trouble with any individual system, VA employees needed a centralized QA system to help them solve their technical dilemmas.

Monad Solutions provided our policy and business rule engine expertise to provide a dynamic issue-sourcing rulebase, leading VA employees to the answers they sought through a series of intelligent questions. VA employees could view the web interview via any browser (and log-in credentials), making the resource both protected and accessible. Early reports indicated that users could find their desired answers 3x faster and more often than an alternative FAQ-based system.

Website: https://www.va.gov