Monad Solutions

Services

Featured Successes

Universal Studios

Services:
• Employee Management
• Oracle Service Cloud (CX) SaaS
• Case Management System (CMS)

Universal Studios provides world-renowned customer experiences to over 50 million people annually from around the globe attracted by exceptional entertainment experiences. Powered by Universal’s 2,000+ thematic performers and characters and a focus on positive and professional customer relationships is a cornerstone of Universal’s promised experience. As a result, Universal turned to Monad Solutions to improve customer satisfaction by implementing a solution that allowed employee incident tracking, accountability, and automated resolutions in a mobile solution, accessible from anywhere.

Website: https://www.universalorlando.com

Featured Successes

Universal Studios​

Services:
• Employee Management
• Oracle Service Cloud (CX) SaaS
• Case Management System (CMS)

Universal Studios provides world-renowned customer experiences to over 50 million people annually from around the globe attracted by exceptional entertainment experiences. Powered by Universal’s 2,000+ thematic performers and characters and a focus on positive and professional customer relationships is a cornerstone of Universal’s promised experience. As a result, Universal turned to Monad Solutions to improve customer satisfaction by implementing a solution that allowed employee incident tracking, accountability, and automated resolutions in a mobile solution, accessible from anywhere.

Website: https://www.universalorlando.com

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