Services:
• Employee Management
• Oracle Service Cloud (CX) SaaS
• Case Management System (CMS)
Universal Studios provides world-renowned customer experiences to over 50 million people annually from around the globe attracted by exceptional entertainment experiences. Powered by Universal’s 2,000+ thematic performers and characters and a focus on positive and professional customer relationships is a cornerstone of Universal’s promised experience. As a result, Universal turned to Monad Solutions to improve customer satisfaction by implementing a solution that allowed employee incident tracking, accountability, and automated resolutions in a mobile solution, accessible from anywhere.
Website: https://www.universalorlando.com
Services:
• Employee Management
• Oracle Service Cloud (CX) SaaS
• Case Management System (CMS)
Universal Studios provides world-renowned customer experiences to over 50 million people annually from around the globe attracted by exceptional entertainment experiences. Powered by Universal’s 2,000+ thematic performers and characters and a focus on positive and professional customer relationships is a cornerstone of Universal’s promised experience. As a result, Universal turned to Monad Solutions to improve customer satisfaction by implementing a solution that allowed employee incident tracking, accountability, and automated resolutions in a mobile solution, accessible from anywhere.
Website: https://www.universalorlando.com
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Corporate Office:
12603 Southwest Freeway, Suite 680 Stafford, TX 77477
Tennessee Office:
424 Church Street, Suite 2000, Nashville, TN 38219
Canada Office:
343 Preston St 11th Floor,
Ottawa Ontario K1S 1N4
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