Non-Availability of resources from technical and functional backgrounds to implement a unified, integrated eligibility platform with over 6,000 variables and astronomical size of constituents over 28M was delivered and mitigated the risks of cost escalation and prolonged development.
The expectation from their customers is the highest level of professionalism and portrayal of prominent characters and themes from television and movies.Our Client’s need focused on customer satisfaction through employee incident tracking, accountability, and resolution management handled in a highly automated, mobile, and cloud-based solution.
Our customer was able to achieve an omni-channel customer engagement which rewarded them in increased referral and new customer acquisitions. We were able to help them predict the need for service, automate processes, and deliver custom experiences with their company’s voice and culture in mind. Giving their customers the experience they keep coming back for.
The solution delivered by Monad allowed customer service representatives to answer multiple calls at once and place orders for all those customers simultaneously.
“We can now look up the cross reference to a part number, create a new customer in the system, and process an order in 90 seconds”
With Oracle Cloud Applications, this company has improved data quality and integration, and built a cloud-based foundation for next-generation enterprise applications. This client has realized greater flexibility in referencing critical information and improved visibility.
When companies need cloud-based expertise, Monad Staff Augmentation is the answer.
“Monad Solutions was instrumental in our Client achieving their project goal of automating the pricing and quote generation process by implementing a user-friendly and consistent system with an intuitive interface and integrations that further cut down sales cycle times, errors and improve user experience.”
When companies need cloud-based expertise, Monad Staff Augmentation is the answer.
“Monad Solutions was instrumental in our client reaching their objective of a modern, mobile, user-friendly employee change reporting portal.”
The solution delivered by Monad allowed customer service representatives to answer multiple calls at once and place orders for all those customers simultaneously.
“We can now look up the cross reference to a part number, create a new customer in the system, and process an order in 90 seconds”
Monad created a modern, mobile, user-friendly employee change reportingportal. This enabled the client’s employees’ access from anywhere, andconsolidated all company data into a single, useable location.
Monad created a business rules solution using natural language, recreating the department’s policy manual from start to end. Trained policy experts can then implement new policy first as business rules and test against a comprehensive suite based on real case data, showing policy makers future impacts to existing clients before they occur.
